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Our family was concerned about the warm feeling of the one outlet in our livingroom when there was any electronic appliance plugged into it. Used several tools to diagnose and repair the outlet. We felt really good that it was handled well, knowing that it was done correctly.

I had been replacing power strips for days as it was using the outlet behind our home office desk to charge devices for an hour or two, then no charging, then it would charge on its own again, and I just was guessing that it was vaporated by the poor power strip. The electrician opened the outlet and discovered the originator had installed the outlet with push-in, backstab terminals instead of screw terminals and had one of the backstab contacts work loose enough that only intermittent contact was making while the connectors were being plugged in. He replaced the outlet with a commercial 20-amp receptacle with screw terminals and good torqued connections and since he replaced the outlet in three months, no power dropouts have occurred behind the outlet.

Yesterday evening while making dinner my kitchen loses power. That’s scary. After trying the usual remedies we figured out it was an electrical problem. In the morning we made some calls and Americano was the first to respond. They asked a few questions and in a couple of hours Ben was at my door. He quickly assessed and solved the problem. He also took the time to explain the cause and what the permanent solution would be. We are very pleased with their quick response, assessment and resolution with a solid plan to bring a 50 year old system up to date. I will use them again and recommend them to everyone.